Vast world, vast software
Retail has a number of moving pieces. POS, Inventory, Multi Store management, eCommerce, Customer loyalty and much more. It needs a great piece of software to provide effective management to all aspects of business.
It is also a very competitive world and the customer has a lot of choices. Building a brand, customer loyalty and repeat business has a lot of value.
This can be done if you bring the heart and we provide you the tools to take your business to the next level.
Services we provide
Here are some of the areas of expertise that we can put at your disposal.
CRM
An essential for any business, customer relations manager is where you find all the opportunities, leads, customers and the stats on sales.
A flexible and user friendly content authoring tool makes a big difference in getting the right message in front of the audience. The less clunky and easy the tool is the better you’d be empowered to unleash the teacher in you.
This is where the data as well as the Business Intelligence is worth its weight in gold. With a 360 degrees view of the customer you can make better and more informed decisions.
We have solid experience in building and working with CRM solutions. We can do a great job for you in creating and customizing a CRM to suit your needs.
Whatever the focus area – B2B, B2C, B2B2C or online sales – we can help create a wonderful and appealing software for you and your staff. This will improve efficiency and productivity in your organization.
eCommerce
Online sales is constantly evolving and therefore its a tough needle to thread. With Amazon, Shopify and other big names constantly pushing the limit on what a customer can expect from an online experience.
Then there is the social and online aspects of advertising and pushing the sale across. Be it ad campaigns or through email campaigns the ultimate goal is to get a higher conversion rate achieved in the business.
We have built several online stores for our clients. Going with our experience and footprint in this area if you are in the market for a customer eCommerce store then we can be a great partner in creating something efficient, easy to use and has a lot of API’s in place to connect to outside systems.
Salesforce Integration
Salesforce gives a lot of functionality right out of the box and is a powerful CRM.
It also has the additional benefit of being a customizable solution that can be enhanced as needed for your business.
At the same time, Salesforce customization can be tough and expensive if the partner you choose does not understand the needs of your business. This happens a lot in the industry.
Being proficient both in retail and in Salesforce we are a great fit for you. We can customize the system to include tools that are already available in Salesforce App Store or create something custom for you if that’s your preference.
We are good at this. Talk to us if you need a good partner.
Mobile Apps
Mobile is a necessity in retail now. With 56% of all internet traffic being mobile, it is evident that the trend is clear.
Mobile compatibility can give your business a lot of firepower. Nowadays people remember to place an order for normal household items while waiting for the light to turn green!
Keep your customer base loyal and coming back to you. Customers will go to wherever they get a good deal and a good deal of convenience.
You can work on the good deal, we can help you with the convenience bit. We have experience in retail and mobile and we can create sparkling mobile presence for your business.
We look forward to hearing from you!
Recommendations Engine
“You may also like….”
When a customer is on your website that is an opportunity to drive up sales. It is in the best interest of the business to make suggestions to the buyer that may catch their eye.
This is where the power of AI can come to aid based on the past buying patterns of a user or based on the profile of the user. Recommendations can be based on age, gender, past buying patters and many other factors.
These systems need a lot of expertise and a deep knowledge of AI as well as your product line.
We can work with you and create software for you that works to your advantage and drive up sales. Especially powerful on mobile devices as the conversion rates are higher there.
Analytics
A picture says a 1000 words.
Whatever products, customers, sales and service teams are doing is generally stored in the database as code.
These bits and bytes of data can be put into coherent graphs and charts by asking the right questions and writing the right queries for it.
The power these graphs and charts put in your hands is pretty powerful. With these charts you can make sense of buying trends, shelf lives, product profitability, employee performance, issues and resolution ratios, customer happiness indexes and more.
The answer you get depends on the question you ask. This is an essential component of any business that demands growth. We can partner with you and provide you with a great analytics engine.
ERP
ERP is the whole enchilada! This is where the modules can come together and create a fully integrated suite. With data from CRM being available to AI and vice versa, it creates an overall picture that is complete in every sense.
Creating an ERP is a big challenge. It is a marathon and not a sprint. But in the end it does leave the business vastly more powerful than when it was before.
For businesses that want more and innovate to grow, a customized solution will become necessary at some stage.
With our past experience and a great team of experts, we can be of great help and be a great partner to bring life, color and vitality to your retail business.
We look forward to hearing and working with you someday soon in your journey towards growth.
Put our knowledge to your advantage
Give us a call and we will work towards your success.